So our gym membership ran out and we decided to re-up for another year. In the US I would have gone to the gym, informed them that I would like to extend my membership for said amount of time. After signing a new contract (or maybe not), they would have informed me that they will continue to collect payment on a monthly basis and that would have been the extent of the transaction.
Now let's talk about the process that we went through here in Russia. First, Olga had to contact someone at the head office because they handle all of the corporate rate clients. After she received the rate we were then provided with our options for payment. Option one: Trek ourselves down to the other side of Moscow and pay. Option two: Request an invoice to be sent to email, print said invoice and take to our bank (Citibank) and transfer the funds. Option 3: Make payment into the fitness club's account in person at Sberbank (this is where the fitness club has it's account) and then take the proof of payment into the gym.
We first chose option two, as we liked not having to carry that much cash anywhere to make the payment. Oh, did I neglect to mention that we have to pay the full year up front and in cash? There is no monthly payment plan here and the use of credit cards, well that is just coming around here. Olga, being the good Ruskie that she is, phoned the fitness club to find out how long it would take for our memberships to be reinstated after payment. She was informed that this would happen after they received notification of our payment. She was also informed that this could be after one day or more than a week.
Hmmm, ok, option two is now off the table. So option three it is. We withdrew the cash from Citibank, walked over to Sberbank and made the payment. Sberbank, for their difficulties, then charged us a 'commission' fee of about $70. For this the teller took our money and put it into the fitness club's account, but would not fill out the receipt, as this is not her job. She was kind enough to tell Olga to be sure to fill it out though, as it would not be valid if it were not. So kind of her, don't you agree?
We now have our proof of payment and walk over to the gym. We are both joking about the process and I pose the question 'Do you think they'll give us new cards or just extend on the old ones?'. To this Olga replies, 'I don't expect this part to be that easy'. Well, she was right. But in all fairness, she is the native Russian and by nature much more pessimistic than I. We show up at the gym with receipt in hand and the people look at us as though we have two heads. The lady calls another lady down that handles the corporate accounts and she proves to be no more useful than the lady at Sberbank. She has to call the corporate headquarters to find out how to proceed and after about 20 or so minutes we have the answer. They indeed have to issue new cards that will be sent to our club. Not sure how long that will take, but so long as they continue to let me in, I'm OK with it.






































